ISP Service Level Agreement (SLA)

Internet service providers, prepare SLAs for your customers with this easy-to-use ISP Service Level Agreement template.

• The service provider agrees to pay the customer a contractual credit if it fails to meet certain service quality levels which it has set for itself.
• The service levels are voluntary obligations set by the internet service provider for itself, and do not constitute a pledge or guarantee of services.
• To qualify, the customer must be registered as a current subscriber to the provider's services.
• This is a generic form (not country specific) which can be used anywhere.

This ISP Service Level Agreement (SLA) template is provided in MS Word format, and is fully editable to fit your exact circumstances.