Effective Business Communications and Conflict Management

Reduce conflict in the workplace through better communication by following the tips in this free introductory guide, which outlines:

• what your non-verbal cues and body language are saying,
• how to be a good listener,
• how to give and receive feedback,
• conflict management approaches and strategies,
• the consequences of unmanaged conflict.

"Effective Business Communications and Conflict Management" is a free PDF download.