Agreement with Consultant to Provide Software Support Services

Software Support involves solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the software program. Software support includes operational instruction, problem reporting, and technical advice, as well as:

" Diagnosis of problems or performance deficiencies of the Software;
" Resolution of the problem or performance deficiencies of the Software; and
" Advising users on a variety of issues including identifying, researching, and resolving technical problems; responding to telephone calls, email and other requests for technical support; and documenting, tracking, and monitoring client inquiries to ensure a timely resolution.

An independent contractor is a person or business who performs services for another person pursuant to an agreement and who is not subject to the other's control, or right to control, the manner and means of performing the services. The exact nature of the independent contractor's relationship with the hiring party is important since an independent contractor pays his/her own Social Security, income taxes without payroll deduction, has no retirement or health plan rights, and often is not entitled to worker's compensation coverage.